Most conversations in the technology industry start and end with AI now. Mass adoption of AI tools like ChatGPT has changed how people search, study, and work. The rise in low-code and no-code platforms like Flutterflow and Bubble have also questioned the future of many entry-level jobs. 

Here are the top 6 key trends we have noticed in the IT Service industry with the rise in AI:

1.Higher Adoption of Low-Code and No-Code Platforms

At Zartek, we are seeing increased demand for building less complex applications in mobile and websites with Flutteflow and Bubble. Many clients are building Minimum Viable Products with these tools to reduce the cost and for faster product release. While the use cases of these products could be limited now, we could see these tools getting better at building more complex applications. 

2.Niche Generative AI SAAS Products

People are building lean Software As A Service (SAAS) startups solving niche problems in Generative AI and Large Language Models (LLMs). Some of the examples include Artisan AI which allows organisations to create AI employees who can do outbound sales.

3.Rise in Freelance and Gig Workers 

IT service companies are increasingly adopting more gig and contract employees to reduce their overheads. Platforms such as LinkedIn and Upwork are used to find the right resources who can deliver the tasks at a fixed cost and time. 

4.Faster Development With Third-Party APIs and SDKs.

Using third-party SDKs (Software Development Kits) and APIs (Application Programming Interface), we can develop complex products faster than ever now. Developers are not required to build complex tasks like image recognition and audio transcription from scratch and can use open and paid SDKs available. 

5.Higher Adoption Of Tech in Traditional Industries

Traditional industries like manufacturing, healthcare, and logistics increasingly use technology, especially Machine Learning and Artificial Intelligence, to optimise cost and improve efficiency. Some examples include YC-backed startup RadMate AI, which is building AI copilot for radiologists, powered by a foundational model for medical imaging.

6.More Stores For Developers

The rise in protectionism from Europe, and India against the internet giants (Apple, Google, Amazon, Meta, Microsft) could see a potential opportunity for more application stores like Bharat Operating System. There are also new stores like GPT Store, Jira and Shopify stores providing opportunities for startups to leverage their userbase. 

AI is expected to improve industries like healthcare, manufacturing and customer service, leading to higher-quality experiences for both workers and customers. As AI continues to evolve, it will revolutionize the IT service industry in 2024 and beyond, enhancing efficiency, automating tasks, and enabling proactive problem-solving, ultimately reshaping the landscape of IT support and service delivery.