It started with a simple message - “Hi, I need help with my order.” Today, that message is no longer handled by a tired support agent but a smart, friendly chatbot that knows your name, your last order, and what you might need next.
That is how far WhatsApp chatbots have come. In 2025, they are not just support tools. They are powerful engines for sales, feedback, and brand loyalty. And if you are looking to build one, the market is full of amazing platforms that make it easier than ever.
Let us explore the top WhatsApp chatbot builders in 2025, what makes each one unique and how to pick the best for your business.
Heltar is the newest name gaining attention in the chatbot world. It is designed for small and mid-sized businesses that want results without the tech headache.With a drag and drop builder, Heltar helps you create flows quickly. It connects easily with your CRM and lets you respond to WhatsApp messages in real time.
For startups wishing to automate without going over budget, it is perfect because it is reasonably priced.
Best for: Startups and small business owners who need quick setup and affordable prices.
AiSensy is a popular name, especially in India. It focuses on eCommerce and D2C brands. The platform is user friendly and offers a no-code chatbot builder. You can set welcome messages, cart recovery prompts, and send order updates easily. AiSensy also offers campaign tools for WhatsApp marketing, which is great for promotions.
The analytics dashboard is clean and useful for tracking message delivery and click rates.
Best for: D2C brands and eCommerce companies who want a strong WhatsApp sales channel.
Wati is one of the top choices for growing businesses. It is built on the official WhatsApp Business API and offers strong support for automation and live chat. What users love is its powerful chatbot builder with deep personalization options. You can create customer journeys based on time, actions, and replies. It also works well with platforms like Shopify, Zoho, and HubSpot.
Best for: Medium and large businesses that need strong integration and support for scaling.
Interakt is another well known WhatsApp marketing tool. It is built for Indian businesses and offers features like shared team inbox, auto replies, and broadcast campaigns. You can also tag customers, segment your audience, and view order history inside the chat window. It is beginner friendly, but also powerful enough for teams with multiple users.
Best for: Teams and online stores that want a collaborative chat tool with CRM features.
Gallabox focuses on combining WhatsApp messaging with customer workflows. It helps you go beyond basic automation. With Gallabox, you can build multi-step conversations and also assign tasks to team members. You can connect it with payment links, feedback forms, and email. The UI is clean and the chatbot builder is intuitive.
Best for: Companies wishing to combine workflow management, human support, and automation.
Manychat is well-known for its Instagram and Facebook bots, but it's also causing a stir on WhatsApp. It gives you a visual builder and ready to use templates. You can build flows in minutes and sync contacts from all channels. Manychat is great if your business operates across social media and wants to unify messaging. It also supports AI features to detect intent and personalize replies.
Best for: Social media first businesses that want one tool for all messaging apps.
Chatbase is more than a chatbot builder. It is powered by AI. You can train it using your website or documents, and it will handle queries like a human assistant. It works well for knowledge bases, support chats, and onboarding. You can embed it on your website and link it with WhatsApp too. Chatbase's natural language comprehension is its strongest point.
Best for: Companies looking to train AI-powered dialogues using their own data.
Uchat offers flexibility. It supports multiple platforms including WhatsApp, Facebook Messenger, Telegram, and even voice. You get flow building tools, Google Sheets integration, webhook support, and even AI agents. It is more technical but powerful if you want custom logic. Uchat also offers white label features.
Best for: Developers and tech-savvy teams who want custom flows and multichannel support.
Botpress is open source and highly customizable. It is great if you want full control. You can build using Node.js and connect with WhatsApp using API connectors. The platform supports NLP, multilingual chats, and context management. Botpress is not for beginners, but it is loved by developers. The documentation is solid, and you can host it on your own servers.
Best for: Enterprises or tech teams that want privacy, control, and custom architecture.
Leading the way in live chat and customer service is Intercom. These days, it also provides chatbot tools and WhatsApp integrations.
You can assign chats to sales or support representatives, qualify leads, and send proactive messages. When necessary, it blends human interaction with chatbot automation.
Deep analytics and a clear interface are two of Intercom's best-known features.
Best for: Enterprise support teams and SaaS companies that desire both automation and human interaction.
Your objective will determine which WhatsApp chatbot builder is best for you in 2025.
Heltar or AiSensy might be the best choice if you're just getting started.
Wati, Gallabox, or Uchat are strong choices if you're looking for something more sophisticated. Check out Chatbase or Botpress for AI-heavy bots. Additionally, Intercom is difficult to beat if you want sales and support to collaborate.